We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout.
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 12 noon on the following day. Any orders placed after that time will be dispatched on the next available working day.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the UK Mail website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.
What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Friday.
All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 01179721678 or firstname.lastname@example.org. Please have your order number to hand when you contact us as it will allow us to find your order quickly.
If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged.
We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us. Our return address is:
Tailormade Office Supplies Ltd
Unit 13 Bonville Business Centre
Once your item has been returned, we will inspect it and take the necessary action as soon as possible.
If any item you receive from us arrives damaged, please contact us as soon as possible on 0117 9721678 or by email: email@example.com. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund/Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty. Please do not return a damaged order to us without contacting us first.